Privacy Policy

At FlashSpot Plus, we collect information that helps us provide better financial literacy education. When you create an account, we gather basic details like your name, email address, and preferred learning goals. This helps us customize your budget management lessons and track your progress through our courses.

Important: We never collect your actual bank account numbers, credit card details, or real financial transaction data. Our platform focuses purely on educational content about budgeting, saving strategies, and financial planning concepts.

Your information serves specific purposes within our educational platform. We analyze learning patterns to suggest relevant courses—if you're struggling with savings concepts, we might recommend our advanced budgeting modules. This personalization makes your financial literacy journey more effective.

We also use aggregated data to improve our content. When many users find a particular lesson challenging, our curriculum team reviews and enhances that material. Your individual responses remain private, but collective insights help us create better educational experiences.

Communication is another key use. We send course updates, new lesson notifications, and financial literacy tips based on your interests. You control these preferences entirely—some users love weekly tips, others prefer monthly summaries.

FlashSpot Plus maintains strict control over your personal information. We don't sell user data to marketing companies or financial institutions. However, we do work with specific service providers who help us deliver quality education.

Our cloud hosting partner stores your course progress securely, while our email service provider sends course notifications you've requested. These companies sign comprehensive agreements requiring them to protect your data with the same standards we maintain internally.

In rare circumstances involving legal requirements or protecting user safety, we may share information with Vietnamese authorities. This happens only when legally mandated—we've never had to do this since launching our platform in 2023.

Vietnamese privacy laws and our own standards give you significant control over your personal information. These rights apply immediately—you don't need to wait or provide extensive justification.

Protecting your educational data requires multiple security layers. We encrypt all information during transmission and storage, making it unreadable even if intercepted. Our servers undergo regular security audits by independent Vietnamese cybersecurity firms.

Access controls ensure only authorized staff can view user information, and only when necessary for support or platform improvement. Our team receives ongoing privacy training, and we log all data access for accountability.

We backup your course progress regularly but store these backups with the same encryption standards as primary data. Even our backup systems require multi-factor authentication and are geographically distributed for additional protection.

We keep your information only as long as necessary for educational purposes or legal requirements. Active accounts maintain full data indefinitely—you might want to reference old course materials or track long-term learning progress.

When you delete your account, most personal information disappears within 30 days. We retain some anonymized learning statistics for curriculum improvement, but these can't be traced back to individual users.

Communication records with our support team remain for two years to help resolve any future questions about your previous interactions. Financial transaction records (for paid courses) stay for seven years to comply with Vietnamese business regulations.

Some of our technology partners operate outside Vietnam, which means your data occasionally travels internationally. We ensure these transfers meet Vietnamese privacy standards and that receiving countries provide adequate protection.

Our primary servers remain in Southeast Asia, minimizing international data movement. When transfers occur—such as for cloud backups or specialized analytics—we use legal frameworks that guarantee your information receives equivalent protection abroad.

You can request details about where your specific data travels and why. We're happy to explain our international partnerships and how they protect Vietnamese users' privacy rights.

Our website uses cookies to remember your login status and course preferences. These small files make your learning experience smoother by avoiding repeated logins and preserving your progress when you switch between lessons.

We don't use advertising cookies or sell your browsing data to marketing companies. Our analytics cookies help us understand which courses are most popular and where users encounter difficulties, but this information remains aggregated and anonymous.

You can disable cookies in your browser settings, though this might affect certain platform features. We provide cookie preference controls in your account settings for granular control over which tracking you're comfortable with.

Privacy practices evolve as technology and regulations change. When we update this policy, we'll notify active users via email at least 30 days before changes take effect. Significant modifications will include clear explanations of what's changing and why.

We maintain a changelog of all privacy policy revisions on our website, showing exactly what was modified and when. This transparency helps you track how our data practices develop over time.

If you disagree with policy changes, you can delete your account before they take effect. We'll respect the privacy terms under which you originally shared your information.